Operations
Operations leaders are judged on what happens after the memo. Argumont compares process options using throughput, error cost, and whether the people exist.
decision
Operations decisions fail in the handover
Operations choices look tidy in a memo and messy on a Monday. Argumont compares process changes against disruption, capacity, and whether the new path is staffed.
What this decision type is
Operations decisions include staffing models, SLAs, warehouse flows, on-call rotations, and whether to centralize a function. The current messy process is an option with known failure modes. The clean redesign is an option with unknown ones.
Common mistakes
Optimizing a local metric that breaks a downstream team. Cycle time can improve while error cost explodes.
Another mistake is assuming documented process equals practiced process.
What evidence matters
Incident logs, actual cycle times, overtime, defect rates, and interviews with the people who do the work. A consultant slide is not a time-and-motion study.
Example criteria
Throughput
Whether the option moves the real constraint.
Error cost
The price of mistakes the new process introduces.
Staffing reality
Whether the people exist to run it.
Disruption
Changeover pain, including customer-visible delay.
Resilience
Behavior when a key person is out.
Common risks
Hero dependency
The plan only works if one operator never takes leave.
Metric gaming
Teams hit the new number by hiding work.
Example decision
Move support to follow-the-sun, add a second shift locally, or keep the current on-call with better tooling. Score customer night coverage honestly.
Related pages
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Evaluate risk
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Decisions
These pages are not a directory of keywords. Each one describes a kind of choice, the evidence it needs, how Argumont scores it, and where to go next.
Compare operating options
Argumont challenges assumptions, researches evidence, compares competing approaches, and identifies the strongest decision.
Compare operating options